Eleven of 17 water companies in England and Wales have been fined for missing their targets and will be forced to give customers millions off their bills.
At regular intervals, regulator Ofwat determines whether water firms have kept in line with industry standards on issues such as supply interruptions, pollution incidents and internal sewer flooding.
Breaches mean multi-million pound fines, which are then given back to customers in the form of bill reductions.
This year, however, with companies allowed to increase bills in line with CPIH inflation - which hit 8.6% in the 12 months to August - these reductions may be wiped out....
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